7th Global Symposium on medical ketogenic dietary therapies – Terms & Conditions

1) Terms and conditions

1.1          The following Terms and conditions (the Terms) are the terms on which you (referred to as the Attendee) register to attend the Event via the Website (a Booking).

1.2          Please read these terms carefully before you submit your order for tickets to us. These terms tell you who we are, how we will provide tickets to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2) Who we are and how to contact us

2.1          We are Matthew’s Friends, a registered charity in England and Wales with registration number 1108016 and having its registered office at C/O Young Epilepsy, St. Piers Lane, Lingfield, Surrey, RH7 6PW (referred to as ‘Matthew’s Friends‘, ‘We’ or ‘Us‘).

2.2          You can contact Us by telephone on 0044 (0) 1342 836571 or by Writing (as defined below) to us at St Piers Lane, Lingfield, Surrey RH7 6PW or by email to globalketo2021@matthewsfriends.org.

2.3          If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order for tickets.

2.4          We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the Website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the Website as up to date as possible, the information appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.

2.5          Any description given on the Website is for information only and does not constitute a sale by description.  No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any services purchased from the Website.

3) Booking the Event

3.1          You must register to attend the Event via our Website. This is known as the Booking.

3.2          A contract between the Attendee and the Host will only be formed when we send you a booking confirmation by email and receive full payment, from you in accordance with paragraph 4 below.

3.3          If, for any reason, there is a limitation on numbers who can attend the Actual Event, priority will be given to those making bookings on a first come first served basis.  If any Attendee has already made a Booking to attend the Actual Event and they are subsequently prevented from doing so due to such a limitation of numbers having been exceeded, that Booking will be amended to an Online Event booking and the provisions of clause 6 shall apply.

3.4          If the Host is unable to accept your Booking, for example if the Event has been overbooked, we will inform you of this by email and we will not charge you for the Event.  If payment has already been made, a refund will be made by the Host.

4) Payment

4.1          All Prices to attend the Event are displayed on our Website.  The final Price is indicated on the order pages when you place your Booking on our Website.

4.2          We reserve the right to change the Price at our own discretion.   All Prices are exempt from VAT unless otherwise indicated.

4.3          You should pay for your Booking online by credit and debit card at the time of booking. Your payment will be processed by a secure third-party payment processor.

4.4          The Host reserves the right to cancel any Booking before the start of the Event.  Where the Host cancels any Booking, the provisions of paragraph 8 shall apply.

4.5          In the event of cancellation of a Booking by the Host for non-payment, the charges set out in paragraph 8 below shall apply.

5) Permitted Attendees

5.1          The following persons may attend the Event subject to the Terms:

5.1.1      Health Care Professionals; and

5.1.2      Non Health Care Professionals.

5.2          Children under the age of 18 are not permitted to access the conference hall where the Seminars are to take place nor to attend the Gala Dinner.

6) Booking Amendments

6.1          Subject to clause 6.2, where an Attendee is unable to attend the Event, an appropriate substitution may be appointed provided that We are notified of the particulars of such substitution at least 7 days prior to the Commencement Date.  If you wish to substitute the name of the Attendee, please contact the Host in accordance with paragraph 2.2 as soon as possible.

6.2          No substitutions will be permitted to attend the Event if We are not notified in accordance with clause 6.1.

6.3          Subject to clause 6.4, any Attendee who is registered to attend the Online Event may amend their booking so as to attend the Actual Event (a Booking Amendment) by contacting the Host in accordance with paragraph 2.2 provided such notification is made no later than 14 days prior to the Commencement Date.

6.4          Attendees requesting a Booking Amendment are required to pay the difference in Price between the Online Event and the Actual Event (as provided for on the Website).

6.5          The Host reserves the right to require the Attendee requesting a Booking Amendment to re-register for the Event on the Website in order to give effect to the Booking Amendment.  Where such request is made, a refund will be issued to the Attendee by the Host within 30 days of the request.

6.6          The Host reserves the right to make alterations to the Programme, including date and/or Venue of the Event.

6.7          The Host will make all reasonable endeavours to notify Attendees of any alterations to the Programme.

6.8          Where the Host alters the date or Venue of the Event, such changes shall be notified to the Attendees as soon as reasonably practicable prior to the Commencement Date.  Where an Attendee registered to attend the Actual Event is unable to due to alterations to the date and Venue of the Event in accordance with clause 6.6, the Attendee will be re-registered to attend the Online Event and the appropriate difference in Price shall be refunded to the Attendee as appropriate.

7) Cancellation by the Attendee

7.1          The Attendee may cancel their Booking at any time prior to the Event subject to the charges and terms of refund detailed under this paragraph 7 of the Terms.

7.2          Where an Attendee cancelled a Booking, the Attendee shall be entitled to the following refund and/or subject to the following charges:

Cancellation notification date (the date on which We are notified of the request to cancel a Booking in accordance with clause 7.3) Refund and/or charge amount
More than 30 days prior to the Commencement Date Full refund minus an Administration Fee
At least 14 days but less than 30 days prior to the Commencement Date Refund of 50% Price paid by the Attendee
Less than 14 days prior to the Commencement Date No refund

7.3          All cancellations, by individuals or groups, must be given in writing by email to the Host.

7.4          Non-attendance by the Attendee (or Substitute where appropriate) shall not entitle the Attendee to any refund.

7.5          Any refunds made by the Host pursuant to clause 7.2 will be done so within 30 days of notification by the Host.

8) Cancellation by the Host

8.1          The Host reserves the right to cancel the Event at any time and at its sole discretion.  Where the Host cancels the Event, the Host will refund any Price paid by the Attendee to the Host in accordance with clause 4.

8.2          Where the Event is cancelled by the Host in accordance with this clause 8, the Host will not be liable for any travel, hotel or other associated costs whatsoever incurred by the Attendee in relation to the Event.

8.3          In the event of cancellation, We will use reasonable endeavours to alert those who have booked to attend an Event, and details of any cancellation will be posted on Our Website. Attendees are responsible for checking this information before the Event.

8.4          In the event that the Actual Event cannot take place due to the advice of any government, local authority or any other public body (for example, as a result of the Covid-19 pandemic), the Host shall refund the Attendee who has a face to face Booking the difference between the price paid for the Actual Event and the Online Event price.

9) Online Events

9.1          This clause 9 shall apply to the Online Event.

9.2          The Host reserves the right to amend a Booking for an Attendee to attend the Actual Event to the Online Event where such an amendment is required as a result of any government, local authority or any other public body’s advice (for example, as a result of the Covid-19 pandemic).  Attendees will be notified by email of any changes as soon as reasonably possible in accordance with these Terms.  For the avoidance of doubt, where an Attendee can no longer attend the Event, the provisions of paragraph 7 will apply.

9.3          The Host uses third party online platforms (e.g. Zoom) to host our Online Events. We are not liable for problems that occur as a result of use of such platforms. By registering for an Online Event, you agree to abide by the relevant online providers’ terms and conditions.

9.4          In advance of the Online Event, The Host will either directly share a URL of the meeting (for example, the Zoom meeting) with you or forward the meeting invitation to you.

9.5          Online platforms provide The Host with post-Online Event information on Attendee participation and interaction (e.g. attendance, viewing numbers and Q&A and polls data). This data will be used for internal reporting, as well as for the purpose of awarding certificates of attendance.

9.6          Participation can be affected by local issues, such as internet access, and We are not responsible for resolving these issues. The Host will not provide technology to access the Event nor will they provide technical support, each Attendee is responsible for setting up their equipment.

9.7          Any links to external resources or materials sent by speakers or other attendees via the platform are opened at the Attendees’ own risk. We are not liable for any issues occurring from opening these links.

9.8          Online Events may be recorded by video or audio by the Host. Where this is the case it will be announced in advance of, and at the beginning of, the Online Event. Attendees are not permitted to record the Online Events.

10) Joining instructions

You will receive an email from Us with joining instructions by the deadline set out on the relevant page for the Event on our Website.

11)  Dietary requirements

Please let Us know if you have any dietary restrictions or special considerations, and We will do our best to accommodate you.  If you have any dietary requirements, please indicate these at the registration process or email Us separately.  We will make every effort to accommodate dietary requirements; however, there is no guarantee that We will be able to accommodate all food intolerances and/or special diets.  It is the Attendee’s responsibility to let Us know if they have any food allergies or restrictions at least 14 days before the Commencement Date.

12) Intellectual Property

12.1        All intellectual property rights in materials provided to you during or for the purposes of an Event (including but not limited to any notes, slides or articles) are the property of The Host or the relevant Event speakers.

12.2        Neither the whole nor any part of an Online Event may be copied, recorded, reproduced, distributed or transmitted to a third party by any means whatsoever without first obtaining our consent in writing.

12.3        Extracts from an Online Event, and any materials used in an Event may only be used or quoted with our prior permission (which is at our sole discretion) and provided We are fully credited.

13) Liability

13.1        Where Events involve external speakers, their views may not represent The Host’s. We will do our best to ensure all information provided is correct at the time of the Event but We are not liable for any consequences arising from errors or omissions.

13.2        Attendees are required to comply with the rules and regulations governing the Venue and/or accommodation. They should insure any property they bring into the Venue/accommodation, and such property is brought into the Venue/accommodation at their own risk.

13.3        Attendees are obliged to observe and comply with the Covid-19 rules and regulations governing social distancing/testing/wearing a mask and any other government measure in place at the time of the Event.

13.4        Subject to the other provisions of this section, The Host will only be liable to attendees for direct losses suffered due to the negligent acts or omissions of The Host. The Host’s total liability for these losses is limited to the Fees paid by the attendee to the Host for the Event.

13.5        The Host shall not be liable (whether such liability arises due to negligence, breach of contract, misrepresentation, or otherwise) for any direct losses or damages not stated above or for any indirect or consequential losses or damages howsoever arising. This shall include, but not be limited to, loss of use or of any profit, business or data, or any loss of use or damage suffered as a result of an action brought by a third party, even if such loss was reasonably foreseeable or The Host had been advised of the possibility of the attendee incurring the same.

13.6        Nothing in these Terms is intended to limit or exclude any liability which the Host is not able to limit or exclude by law.

13.7        The Attendee shall indemnify the Host for any costs, losses or damages that the Host pays to the Venue, accommodation or any other supplier connected to the event following (i) any breach by the attendee of the rules and regulations relating to the Venue or accommodation; (ii) any damage done to the Venue or accommodation or any equipment thereof by the attendee, including, but not limited to, any equipment provided for the Event; and (iii) any injury suffered by any person, animal or item caused by or in consequence of any act or omission of the attendee.

13.8        Attendees must put in place appropriate insurance to cover any costs, liabilities or other losses that they may suffer or incur arising out of these Terms (including the indemnity above), any cancellation of any Event for any reason or arising out of their inability to attend the Event for any reason (including any reason beyond their control). Attendees acknowledge that the Host shall not be liable for any costs or losses arising due to such cancellation or inability to attend, save to the extent expressly set out in these Terms, and therefore it is their responsibility to ensure they have appropriate insurance.

14) Non-discrimination policy

14.1        The Host will use its reasonable endeavours to comply with applicable laws in relation to discrimination on any grounds.

14.2        Accordingly, the Host is committed to providing equality of opportunity and fair treatment for all, and in dealing with the attendees will not intentionally discriminate on the basis of gender, age, marital status, sexual orientation, ethnic origin, religion, culture or disability.

15) Data protection

15.1        Photography and filming will take place at Events and may be published on our Website, social media channels and marketing materials to promote the Host. Should you wish your photograph not to be taken, please contact Us.

15.2        Online Events may be recorded and placed on our Website and social media channels.

15.3        The Host may also share your personal data with its Event sponsors and its sub-contractors in order for them to contact the Attendees about other products and services which may be of interest to the Attendees.

15.4        The Host may also share this information with providers of services relating to the Event (e.g. Venues and hotels) for purposes of fulfilling your booking.

15.5        All information you provide to Us is stored on our secure platforms in the UK, EU and USA.

16) Events outside of our control

16.1        The Host shall not be liable for the delay or cancellation of an Event where this is caused by a Force Majeure Event.

16.2        Should We be prevented, hindered or delayed in or from performing any of our obligations under these Terms, our performance will be deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event. If the Force Majeure Event persists and We are required to cancel the Event, paragraph 8 will apply.

17) General

17.1        If any provision of these Terms is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed not to be a part of these Terms and this shall not affect the enforceability of the remainder of these Terms.

17.2        Assignment

No party to these Terms shall assign any of its rights or obligations under the Terms unless approved by the other party in writing.

17.3        Variation

Except as set out in these Terms, no variation of the Terms shall be effective unless it is in writing and agreed by the parties (or their authorised representatives).

17.4        Third Party Rights

Unless there has been a substitution in accordance with paragraph 5, these Terms shall not be enforceable by a third party as defined in the Contracts (Rights of Third Parties) Act 1999.

17.5        Entire agreement

17.5.1   These Terms constitute the entire agreement between the Host and Attendee and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

17.5.2   Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement these Terms.

17.6        Governing Law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

17.7        Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

18) Interpretation and definitions

18.1        Definitions:

Actual Event means the Event to be held at the Venue and where an Attendee attends In Person.

Administration Fee means any costs incurred by the Host in facilitating, amending or cancelling a Booking.

Attendee means any person who has a booking to attend the Event.

Business Day means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Commencement Date means 19th October 2021.

Event means:-

    • the Symposium; and/or
    • the Exhibition; and/or
    • the Gala Dinner,

and any combination of the above, whether online via a relevant online platform or In Person at the Venue.

Exhibition means the promotion and sale of products and services by affiliates charities, persons and companies to be showcased at the Venue.

Force Majeure Event means an event or circumstance not within a party’s reasonable control including without limitation:-

(i)         acts of God, flood, drought, earthquake or other natural disaster;

(ii)         epidemic or pandemic;

(iii)        terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(iv)        nuclear, chemical or biological contamination or sonic boom;

(v)        any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

(vi)        collapse of buildings, fire, explosion or accident;

(vii)       total or partial local, regional or national government lockdown;

(viii)      any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the party seeking to rely on this clause, or companies in the same group as that party); non-performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and

(ix)        interruption or failure of utility service.

Gala Dinner means the gala dinner (as advertised on the Programme) to take place on 22 October 2021 and which is scheduled to be held at Grand Hotel, 97-99 King’s Road, Brighton, BN1 2FW.

Health Care Professional means an Attendee who is a medical professional, including but not limited to neurologists, medical doctors, researchers, scientists, dieticians, nurses, dietetic support workers, medical students and any other associated health care professionals.

Host means Matthew’s Friends on behalf of the organising committee.

In Person means physical attendance at the face to face Event.

Low Income Economies means those countries listed in the Annex attached to these Terms.

Matthew’s Friends means Matthew’s Friends a charity registered in England and Wales with charity number 1108016 having its registered office at C/O Young Epilepsy, St. Piers Lane, Lingfield, Surrey, RH7 6PW.

Non Health Care Professional means any person who is not a Health Care Professional.

Online Event means the seminars, conferences and Q & A sessions as described on the Website (as amended from time to time) accessed via online platforms (such details to be provided by the Host) in accordance with paragraph 9, excluding the Exhibition.

Price means the cost for an Attendee to attend the Event either (i) In Person; or (ii) online (as appropriate), in accordance with the pricing list published on the Website from time to time.

Programme means the order of events, conferences, seminars and exhibition as set out on the Website which may vary from time to time.

Seminars means the seminars to be held in the conference hall at the Venue during and throughout the Symposium.

Symposium means the 7th Global Symposium on medical ketogenic therapies organised and provided by the Host taking place from the Commencement Date up to and including 22rd October 2021 as detailed in the Programme.

Terms mean these terms and conditions which the Attendee by making a booking to attend the Event has agreed to be bound by.

Venue means the Hilton Brighton Metropole, Kings Road, Brighton, BN1 2FU, or such other alternative location as may be specified by the Host in accordance with Paragraph 6.6.

Website means https://globalketo.com/.

18.2        Interpretation:

18.2.1   A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

18.2.2   Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

18.2.3   A reference to writing or written includes email.



Source:  Worldbank.org  For the current 2021 fiscal year, low-income economies are defined as those with a GNI per capita, calculated using the World Bank Atlas method, of $1,035 or less in 2019

  • Afghanistan
  • Burkina Faso
  • Burundi
  • Central African Republic
  • Chad
  • Congo, Dem. Rep
  • Eritrea
  • Ethiopia
  • Gambia, The
  • Guinea
  • Guinea-Bissau
  • Haiti
  • Korea, Dem. People’s Rep.
  • Liberia
  • Madagascar
  • Malawi
  • Mali
  • Mozambique
  • Niger
  • Rwanda
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Syrian Arab Republic
  • Tajikistan
  • Togo
  • Uganda
  • Yemen, Rep.