KETO2021 FAQ’s2021-06-28T15:59:05+00:00

KETO2021 FAQ’s

If you cannot see the answer to your query below, please email


What do I need to know about COVID-19 and travelling from abroad to the UK?2021-07-05T12:44:55+00:00

The UK Government rules and guidelines can be found here UK Government Border Control.

Please do not make travel arrangements without checking the rules for travelling from your country.


If I book to attend in Brighton and the face-to-face meeting is cancelled by the Organisers (due to Government rules/COVID), what happens to my registration? *2021-07-05T12:46:04+00:00

You will remain registered to attend Online and the difference in the fee will be refunded, ie health care professional £495 – £250 = £245 GBP refund. *

*  Please refer to the Terms and Conditions regarding all booking and cancellation details KETO2021 Terms and Conditions

When will I receive my refund?2021-07-05T12:46:47+00:00

We aim to refund all/any refunds within 14 days following KETO2021.

If I register to attend as an Online delegate and wish to change my registration to attending in-person, what should I do?2021-07-05T12:47:24+00:00

Please contact  You may be required to re-register, there will be an additional fee to pay.

I would like to register multiple hcp delegates in one transaction, what should I do?2021-07-05T12:48:00+00:00

Please download and complete the multiple registration booking form here – Healthcare Professional Registrations

Payments are made via Paypal, do I need a Paypal account to proceed?2021-07-21T09:12:09+00:00

A Paypal account is NOT required to make payment, a credit/debit card may be used.

Time Zone & Language

What time zone/language is the live online meeting held?2021-07-05T12:48:40+00:00

British Summer Time (BST). All talks are given in English.

If I am in a different time zone, can I watch later? How soon will the talks be available?2021-07-05T12:49:13+00:00

Yes, you can watch at your leisure via the Digital Event Platform. Presentations will be available to view immediately at the end of each day and for >one month after.

Attendance Certificates

Will I receive an attendance certificate after the event?2021-07-05T12:49:52+00:00

All health care professional attendees will receive a CPD certificate, once verification of attendance is complete.  We aim to complete this within 30 days after KETO2021.

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